Last updated: November 13, 2026
This policy sets out cancellations, returns, and refunds for orders placed with Le Nectar, in accordance with the Israeli Consumer Protection Law, 5741-1981.
Canceling Before Dispatch
If your order has not yet been roasted, ground, or dispatched, email us as soon as possible at lenectaret@gmail.com with your order number. We will cancel the order and issue a full refund to your original payment method.
Returns & Cancellations After Delivery
- Unopened Whole Bean bags: You may cancel and return sealed, unopened Whole Bean coffee bags in their original packaging within 14 days of receiving your order. Under Israeli law, a cancellation fee of 5% of the order value or ₪100 (whichever is lower) may apply, and return shipping to Levontin Street 19, Tel Aviv-Yafo is at the customer's expense unless the item arrived defective or was sent in error.
- Ground-to-order coffee & opened bags: Coffee is a fresh food product. Once a bag has been opened, or when coffee has been ground to order (Espresso, Filter, or Moka Pot) at your request, it cannot be returned or refunded unless it arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival. If a bag is damaged in transit, defective, or does not match what you ordered, email lenectaret@gmail.com within 48 hours with your order number and a clear photo. We will replace the item or issue a full refund at no additional cost to you.
Refund Timing
Approved refunds are returned to your original payment method within 7–14 business days, depending on your card issuer or payment provider.